Terms & Conditions

A. Definitions

Capitalized terms appearing in this TOS shall have the meaning as stated below:

• "Client" or "You", including its grammatical variations, means any natural person using the Services as defined below.
• "Client Data" means and includes the details provided by You at the time of creation of Website user account and any proof of compliance such as scanned copies of forms, internal memos, statutory documents, reports, filings, applications, notices, etc. submitted by You through Website.
• "Privacy Policy" means the privacy policy available at www.mindspace.club/privacy-policy.php.
• "Website" means the www.mindspace.club, which is a web-based proprietary service platform of Mind Space.
• "Mind Space" or 'We', 'Us', 'Company', and 'Our' means PsychePulse Innovations Private Limited, and includes its authorized employees, and affiliates.
• "Services" shall mean providing a technology platform that enables Users to connect with independent counsellors for psychological support and consultation. The platform is not designed for crisis intervention or severe psychiatric conditions. Users experiencing such conditions should seek immediate professional or emergency assistance.

Where Mind Space provides You with lists and/or profile previews of Counsellors based on information that You provide to the Website's search features (such as area of specialty and geographical location); the same shall not fall within the scope of Services.

B. Interpretations

These TOS, the Privacy Policy together with any other policies which may be applicable to specific portions of Website and any disclaimers which may be present on the Website are referred to as "Agreement".

If You are accessing Mind Space through mobile application, then this Agreement will continue to apply to such use. In addition, there may be additional terms (such as the terms imposed by mobile application stores) which will govern the use of the mobile application. In such case, the term 'Website' will be deemed to refer to the Mind Space mobile application.

Services means services offered through this Website and available only in India.

1. The Website

1.1. Users

The Website is accessible by anyone. It has been setup for providing Services to Registered Users. "Registered Users" are users who have registered themselves on the Website and an account has been created basis such information. Such users will have a specific user id and password for logging into their account and receiving Services. "Non-Registered Users" are users who are not registered with the Website but may access information on the Website. Certain features of the Website are available to Registered Users only.

1.2. Features of the Website

The Website offers the following features:

For Registered Users:

• Platform for obtaining generic and preliminary information about Us and seek help from counsellors by asking questions pertaining to emotional wellness.
• Platform for viewing generic and preliminary information on questions submitted by other Registered Users.
• Platform to pay for appointment and interact with Counsellor privately on the audio/video/chat feature available on the Website during the booked appointment time.

For Non-Registered Users:

• Access to Counsellor Profiles containing their name, qualification, experience, specialization, consultant fees, personal statement, education, professional memberships etc.
• Access to Counsellor availability for in-person appointment based on information communicated by Counsellor.

For Counsellors:

• Platform to publish profile containing name, qualification, experience, specialization, consultation fees, personal statement, education, professional memberships etc.
• Platform for private interaction with Registered Users over audio video call or chat.
• Platform to receive consultation fees for Website interaction.
• Platform to provide information on emotional well being related questions submitted by Registered Users.
• Platform to publish Counsellor-contributed information and education material.

1.3. Types of Content on the Website

• User Content: Content provided by Registered Users including questions and interactions in the course of private interactions with Counsellors.
• Counsellor Content: Content provided by Counsellor including emotional well being related information and educational material; and information provided by way of responses to questions raised by Registered Users.
• Mind Space Content: Content which Mind Space (through itself or its contractors) has generated or procured for the Website.

2. Use of the Site

2.1. Use by All Users (Registered, Non-Registered User)

You will use the Website and the features provided by the Website only in relation to and in compliance with all applicable Indian laws. You will ensure that all the information you supply to us through the Website, or in relation to the Website, is true, accurate, current, complete and non-misleading. You will not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software. You will not access or otherwise interact with our website using any robot, spider or other automated means.

You will not deliberately use the Website in any way that is unlawful or harms Mind Space, its directors, employees, affiliates, distributors, partners, service providers and/or any User and/or data or content on the Website. You will not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to the Website without our express written consent.

You understand that as part of Your registration process as well as in course of Your use of the Website, You may receive SMS messages from Mind Space on Your registered mobile number. By using the website and/or registering yourself at Mind Space, you authorize us to contact you via email or phone call or sms and offer you services for the product you have opted for, imparting product knowledge, offer promotional offers running on website.

2.2. Use by Registered User

You acknowledge that this Website is an informative platform only. Mind Space and the Website are not in the business of providing psychiatric care or provide intervention for mental illness including but not limited to suicidal thoughts, severe depression and other mental disorders.

We encourage You to independently verify any information You see on the Website including information provided by a Counsellor. The Website allows You to select and schedule appointments with Counsellors. Please note that Mind Space (i) does not recommend or endorse any Counsellors mentioned on the Website; and (ii) does not make any representations or warranties with respect to Counsellors or the quality of the emotional well being care they may provide, and (iii) does not grade counsellors.

Mind Space may levy an advance internet handling fee for each private interaction that you have with any Counsellor through the Website. Mind Space will also collect the consultation fee payable to the Counsellor in advance.

3. Role of Mind Space

Mind Space's role is limited to providing a platform for a) hosting and publishing User Content, and Counsellor Content b) Registered Users to raise emotional well being related questions and Counsellor's to provide preliminary and generic information to the questions c) private interaction between Registered User and Counsellor d) finding Counsellors based on Registered User's inputs and Counsellor profiles created by Counsellors themselves and f) facilitating collection and disbursal of consultation and service fees for Counsellors.

Mind Space's role is that of an 'intermediary' as defined under the Information Technology Act, 2000 and the rules thereunder. Being an intermediary, Mind Space has no responsibility and/or liability in respect of the content and transactions on the Website including any User Content or Counsellor Content information provided by Counsellors, interactions between Counsellors on the one hand and Users on the other hand.

Mind Space is not obligated to pre-screen content but reserves the right to monitor, review, and take appropriate action on any User Content or Counsellor Content where required for safety, legal compliance, or platform integrity.

Counsellors are independent professionals and are solely responsible for their clinical decisions, ethical conduct, and compliance with applicable laws, including any reporting obligations related to harm, abuse, or unlawful activity. Mind Space does not assume responsibility for such obligations.

4. Safety and Legal Compliance

In cases where user activity, disclosures, or interactions indicate risk of harm, abuse, or involvement in illegal activity, Mind Space reserves the right to:

• Restrict or suspend access to the platform
• Take appropriate action to prevent harm
• Cooperate with lawful authorities where required

Such actions may be taken without prior notice and at the sole discretion of Mind Space where required for safety or legal compliance.

5. Links to Third Party Websites

You may be provided with links on the Website that direct You to third party websites/applications/content or service providers, including advertisers and e-commerce websites (collectively "Third Party Websites"). Mind Space does not endorse any Third Party Websites that You may be directed to from the Website.

Links to such Third Party Websites are provided for Your convenience only. Please exercise Your independent judgment and prudence when visiting/using any Third Party Websites via a link available on the Website. Your usage of such Third Party Websites and all content available on such Third Party Websites is subject to the terms of use of the respective Third Party Website and Mind Space will not be responsible for Your use of any Third Party Websites.

6. Proprietary Rights

Mind Space respects the intellectual property rights of others, and We expect the same from You. The Website, User Content, Counsellor Content and Mind Space Content are protected by applicable intellectual property laws.

All intellectual property in and to the Website, any software, techniques and processes used in connection with the Website, belongs exclusively to Mind Space or its licensors. Through Your use of the Website, by no means are any rights impliedly or expressly granted by Mind Space to You in respect of such works.

When You use the Website in accordance with this Agreement, a limited royalty-free right is granted to You by Mind Space to use Mind Space Content for personal and non-commercial use in India for the time that You are either a Registered User or an Counsellor or for the time that You make use of the Website, whichever is less.

You hereby grant Mind Space a perpetual, non-revocable, worldwide, royalty-free license to make use of such User Content (in case You are a Registered User) including the right to copy, distribute, display, reproduce, modify, adapt, the User Content and create derivate works of the User Content for promotional purposes.

7. Personal Information

We may collect your personal information from You when You use the Website and or the features provided by the Website. Our Privacy Policy available at www.mindspace.club/privacy-policy.php sets out Our policy with respect to the collection, storage, use, transfer and protection of any such personal information.

When You click on the 'I accept' or 'I agree' tab at the time of registering or otherwise provide Your personal information, You specifically consent to Our Privacy Policy.

8. Disclaimers

8.1. Interaction with Counsellor on the Website

You understand and agree that any interactions and associated issues with the Counsellor(s) on the Website, is strictly between You and the Counsellor(s). You shall not hold Mind Space responsible for any such interactions and associated issues. Mind Space is not involved in providing any emotional wellbeing care or medical advice or diagnosis and hence is not responsible for any outcome between You and the Counsellor You interact with. If You decide to engage with a Counsellor to provide medical services to You, You do so at Your own risk.

The results of any search You perform on the Website for Counsellors, or provision of access to any Counsellor on the basis of Your specific request, should not be construed as endorsement by this Website of any such particular Counsellor. We make no guarantees, representations or warranties, whether expressed or implied, with respect to professional qualifications, quality of work, expertise of the Counsellor. The search results are based on an object computer algorithm.

Mind Space shall not be responsible or liable for any acts, omissions, advice, or conduct of any counsellor, whether online or offline.

8.2. Clinical Support Information

The platform may facilitate access to information and interactions provided by counsellors for emotional well-being purposes.

8.3. Information Regarding Counsellor

Information regarding Counsellor found on the Website is intended for general reference purposes only. Such information found on the Website is mainly self-reported by the Counsellor. Such information often changes frequently and may become out of date or inaccurate. Neither the Website nor Mind Space provides any advice or qualification certification about any particular Counsellor.

8.4. No Professional Relationship

Please note that some of the content including text, data, graphics, images, information, suggestions, guidance, and other material that may be available on the Website may be provided by Counsellors. The provision of such content to You by Mind Space does not constitute delivery of emotional well being care or diagnostic services to You and does not create a professional relationship between Mind Space and You.

8.5. No Medical Advice Provided

The content provided by the Website, either by Mind Space or by Counsellor, should not be construed under any circumstances to be an opinion, medical advice, or diagnosis or treatment of any particular condition, but is only provided to assist you with locating appropriate medical care from a qualified practitioner. If You rely on any of the Information provided by the Website, You do so solely at Your own risk.

8.6. Non-substitution of Professional Medical Advice

The Information provided on the Website and in any other communications from or provided through Mind Space is not intended as a substitute for, nor does it replace, professional medical advice, diagnosis, or treatment. Do not disregard, avoid or delay obtaining medical advice from a qualified emotional well being care professional because of advice that You may have obtained through the Website.

8.7. Disclaimer of Warranties

Mind Space disclaims any representation and/or warranty for the security, reliability, quality, timeliness, and performance of (i) the website and its features; (ii) Counsellor who responds to question of a registered user or who interacts privately with a registered user; (iii) any information, content or advice available on or received through the website (iv) access to or alteration of user content or Counsellor content (v) transmissions or data and any other matter relating to the website and/or services.

8.8. "As Is" Basis

The site is provided on a "as is" and "as available" basis. Neither Mind Space nor any third party service providers are liable for any technical or other operational difficulties or problems which may result in loss of your data, personalization settings or other interruptions in the features offered on the website.

9. Limitation of Liability

To the fullest extent permitted by law, in no event will Mind Space or its affiliates be liable for any direct, indirect, special, incidental, punitive, exemplary or consequential damages (including, without limitation, loss of business, revenue, profits, goodwill), whether or not Mind Space has been warned of the possibility of such damages or could have reasonably foreseen such damages. Notwithstanding anything to the contrary in this Agreement, Mind Space's liability under this Agreement shall be limited to the amount of payments received from You for the Services and shall be governed by the Refund Policy. Without prejudice to the foregoing, Mind Space shall not be liable for any actions taken in good faith to comply with legal obligations, prevent harm, or respond to suspected unlawful activity.

10. Representation and Warranties

By Using This Website You Represent And Warrant That:

• You are at least 18 years of age and that Your use of the Website shall not violate any applicable law or regulation.
• All registration information You submit is truthful and accurate and that You agree to maintain the accuracy of such information.
• You as a Registered or Non-Registered User will use the Website solely for Your personal and non-commercial use.
• You will not delete or modify any content of the Website including but not limited to, legal notices, disclaimers or proprietary notices.
• You will not decompile, reverse engineer, or disassemble the content.
• You will not remove any copyright, trademark registration, or other proprietary notices from the Website.
• You will not use the Website and/or services in any way that is unlawful, or harms the Company or any other person or entity.
• You will not engage in any form of antisocial, disrupting, or destructive acts, including "flaming", "spamming", "flooding", "trolling", "phishing" and "griefing".

11. Indemnification

You hereby indemnify, defend, and hold Mind Space, the Mind Space's distributors, agents, representatives and other authorized users (Registered and Non-Registered Users, Counsellors), and each of the foregoing entities' respective resellers, distributors, service providers and suppliers, and all of the foregoing entities' respective officers, directors, owners, employees, agents, representatives, harmless from and against any and all losses, damages, liabilities and costs arising from (i) Your use of the Website (ii) Your breach of provisions of this Agreement and (iii) any negligent or intentional wrongdoing on Your part.

12. Termination

Mind Space reserves the right, in the event it finds out in its sole discretion that You breached the Agreement, to suspend and/or terminate Your user account and/or access to the Website by blocking Your IP address or email id with or without notice to You. Any suspected illegal, fraudulent or abusive activity may be grounds for suspending and/or terminating Your user account and/or Your access to the Website.

Upon user account termination or suspension, regardless of the reasons therefore, Your right to use the Website, User Content, Counsellor Content or Mind Space Content immediately ceases, and You acknowledge and agree that We may immediately deactivate or delete Your account and all related information and files in Your account and/or bar any further access to such files or this site.

13. Governing Law and Jurisdiction

The interpretation of this Agreement and the resolution of any disputes arising under this Agreement shall be governed by the laws of India, and the courts at Delhi, India shall have exclusive jurisdiction.

14. Modifications

Mind Space reserves the right to modify any part of the Agreement at any time without giving You prior notice. When We update the Agreement, the next time You visit the Website, the Website will provide a message to you which will intimate You of the amendments. You do not agree to the amendments; please do not use the Website any further.

15. Arbitration

Any dispute, claim or controversy arising out of or relating to this notice or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this Agreement to arbitrate, or to Your use of the Website or its features or the information to which it gives access, shall be determined by binding arbitration in accordance with the Arbitration and Conciliation Act, 1996. Mind Space shall appoint a sole arbitrator. The arbitration award shall be final and binding on the You and Mind Space.

The arbitrator shall have no authority to award punitive, consequential or other damages beyond the prevailing party's actual damages (other than reasonable attorney's fees and other costs of arbitration). Subject to the above, You and Mind Space shall be subject to the exclusive jurisdiction of the Courts in Delhi. All proceedings of such arbitration, including, without limitation, any awards, shall be in the English language.

16. General Provisions

16.1. Severability

If any provision of this Agreement is held by a court of competent jurisdiction or arbitral tribunal to be unenforceable under applicable law, then such provision shall be excluded from the Agreement and the remainder of the Agreement shall be interpreted as if such provision were so excluded and shall be enforceable in accordance with its terms.

16.2. Notices

All notices and other communications required or permitted hereunder to be given to a Party shall be in writing, in the English language:

If to Mind Space:

Mind Space
M30C-Adani Samsara,
Sector 60, Gurgaon - 122001

If to You: At the email address provided by You to us when You registered as a Mind Space User.

16.3. Waiver

No term of the Agreement shall be deemed waived and no breach excused, unless such waiver or consent shall be in writing and signed by the Party claimed to have waived or consented.

16.4. Complete Understanding

The Agreement contains the entire understanding of the Parties, and there are no other written or oral understandings or promises between the Parties with respect to the subject matter of the Agreement other than those contained or referenced in the Agreement.

16.5. Force Majeure

Mind Space shall not be liable for any downtime or delay or unavailability of the Website caused by circumstances beyond Mind Space's reasonable control, including without limitation, acts of God, acts of government, floods, fires, earthquakes, civil unrest, acts of terror, strikes or other labor problems, or Internet service provider failures or delays.

16.7. Advertisement

Mind Space shall have the right to place advertisements and publicity materials of its choice, including that pertaining to parties other than itself for commercial use through electronic means on the Website, without being in violation of any applicable law.

16.8. Assignment

You may not assign or sub-license, without the prior written consent of Mind Space, the rights, duties or obligations under this Agreement, in whole or in part, to any person or entity.

16.9. Conflict

In the event there is any conflict between the terms set out in these TOS, the Privacy Policy, and any other policies applicable to specific pages of the Website, the following order of prevalence shall apply:

1. The Privacy Policy
2. The TOS
3. The Refund Policy
4. Any other policies applicable to specific pages of the Website

16.10. Complaint

At Mind Space, we operate a complaints handling procedure which we will use to try to resolve disputes when they first arise. Please let us know if you have any complaints or comments. Please write to us at through Your online account or text to [email protected].

17. No Emergency Services

Mind Space is not an emergency response service. In cases of immediate risk, crisis, or danger, users are advised to contact local emergency services or appropriate authorities directly.

Online Session Process

As soon as you pay for the appointment you shall receive an email with the schedule and link to join the Audio Video Chat session. Please use that link to join the appointment at right time.

Mental Health Chatbot (AASHA)

Thank you for using our mental health chatbot. Please read this disclaimer carefully before engaging in any conversations.

AASHA: Artificially Advanced Support for Holistic Assistance

• Not a Substitute for Professional Help: This chatbot is designed to provide general information and support related to mental health topics. However, it is not a substitute for professional medical advice, diagnosis, or treatment. If you are experiencing a mental health crisis or need immediate assistance, please contact emergency services or consult a qualified mental health professional.
• Anonymous and Confidential: Our chatbot strives to maintain user anonymity and confidentiality. Nevertheless, please be cautious and avoid sharing any personally identifiable information or sensitive details in the conversation.
• Limitations: While our chatbot has been trained on a diverse range of mental health topics, it may not have access to the most up-to-date information or be able to address every individual's unique circumstances. The chatbot's responses are generated based on patterns in data, and there may be inaccuracies or limitations.
• Distress: Engaging with the chatbot might evoke emotional responses. If you find yourself feeling distressed or overwhelmed during the conversation, we encourage you to seek support from friends, family, or a mental health professional.
• User Responsibility: The use of this chatbot is entirely at your own risk. We cannot be held liable for any consequences resulting from interactions with the chatbot or reliance on its information.
• Age Restriction: This chatbot is intended for use by individuals above the age of 18. If you are under 18, please obtain permission from a parent or guardian before using the service.

Remember, mental health is a complex and individualized matter, and seeking professional help is crucial for comprehensive support. If you are in need of immediate assistance, please reach out to a mental health helpline or a qualified mental health professional. By using this mental health chatbot, you acknowledge that you have read and understood this disclaimer.