Privacy Policy | Mindspace Club

Mindspace Club is dedicated to safeguarding your privacy and ensuring the confidentiality of any personal information you share with us. Your visit to our Website and use of our Services are governed by this Privacy Policy and our Terms of Use.

Acceptance of Privacy Policy

By accessing and using Mindspace Club website, application, APIs, widgets, and services, you confirm your acceptance of the terms contained in this Privacy Policy and agree to adhere to the same. This policy explains how Mindspace Club collects, uses, and protects information obtained from any individual who accesses our website, whether registered or not, and/or receives our Services. For the purposes of this policy, such individuals will be referred to as "Client" or "you"/"your".

By using the Mindspace Club platform, providing us your Personal Information or by making use of the features provided by the platform or by making a payment to MindSpace Club, you hereby provide your consent to the collection, storage, processing, disclosure and transfer of your Personal Information in accordance with the provisions of this Privacy Policy and under the data privacy laws in India. Please note that the Terms and Conditions, along with this Policy and other policies such as the Refund and Cancellation Policy displayed on the Website, collectively form the "Agreement." Capitalized terms used in this Policy, unless otherwise defined herein, shall have the same meanings as those assigned to them in the Terms and Conditions provided on the Website.

Definitions

"You" or "the client" refers to any user of the Mindspace Club website, mobile applications, or recipient of our services and resources, regardless of whether they are a registered user with Mindspace Club.
"Registered User" refers to any person, company, or other legal entity who has completed the registration process for receiving Services offered by Mindspace Club by paying the requisite fees.
"MindSpace Club", "MindSpace", "We", "Us", "Company", and "Our" refer to PsychePulse Innovations Private Limited.
"Counsellor" refers to a psychologist, psychiatrist, or any other professional associated with Mindspace Club who provides any of the Services.
"Service" refers to the Online Counselling session, Phone Call Counselling session, Live Listener session, and Chat Counselling session.
"Session" refers to any instance of Online Counselling, Phone Call Counselling, Live Listener, or Chat Counselling provided as part of our mental health services, whether scheduled or unscheduled, and of various time durations.

Children's And Minor's Privacy

By accepting the terms outlined in this Privacy Policy, you confirm that you are at least 18 years old or have explicit permission from your parent or guardian. Mindspace Club is not responsible for any inaccurate information provided by users.

We strongly encourage parents and guardians to monitor their minor children's online activities and to use parental control tools available from online services and software manufacturers. While the Mindspace Club website and services are not intended for use by minors without parental or guardian consent or guidance, we are committed to respecting the privacy of minors who may unintentionally access our online or mobile platforms.

Collection of Information

Collection of Non-Personal Information

Unless you voluntarily provide it, we do not attempt to collect any information that may personally identify you. We only collect "Non-Personal Information," which includes data that cannot be used to personally identify you. This may include anonymous usage data, IP address, general demographic information, referring/exit pages and URLs, platform types, preferences you submit, preferences generated based on the data you submit, and the number of clicks.

Collection of Personal Information

We collect Personal Information when it is reasonable and necessary to do so. When you register for an account or book any of the services offered by Mindspace Club, we may ask for personal information which may include, but is not limited to:

Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City

Collection of certain personal information such as address may be optional and not required for core service delivery.

Information Sharing and Collection

The extent of information you wish to share with us is entirely at your discretion. However, for certain assessments or feedback submissions, a minimum amount of information may be required. To fully access all Mindspace Club services, we encourage you to provide the necessary information.

Collection and Storage of Communication

We may collect and store your calls to listeners, audio and online sessions with counselors, and their content received or initiated through our Services. This includes information such as the phone numbers interacting with your account, browser type and version, the pages of our Service you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data. We may record sessions for service delivery, quality assurance, training, safety monitoring, and legal compliance purposes.

Log Files

We follow a standard procedure of using log files, which log visitors when they visit websites. The information collected by log files includes IP addresses, browser type, Internet Service Provider (ISP), date and time stamps, referring/exit pages, and possibly the number of clicks. This information is not linked to anything personally identifiable and is used for analysing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies

Mindspace Club uses 'cookies' like any other website. Cookies are small files with a small amount of data, which may include an anonymous unique identifier. Types of cookies we may use include:

Session Cookies: Used to operate our Service.
Security Cookies: Used for security purposes.
Advertising Cookies: Used to serve you advertisements relevant to you and your interests.

Please be aware that if you do not allow us to collect the required amount of information from you, we may be unable to provide certain services. You can configure your browser to refuse all cookies or to alert you when a cookie is being sent. However, if you choose not to accept cookies, you may not be able to access certain features of our Service.

Use of Information

The personal information you provide to us will be used solely for the following purposes:

To Provide and Maintain Our Services: We use your information to operate, maintain, and improve our website, web app, mobile app, and other products and services.
To Personalize Your Experience: We use your information to customize and enhance your experience on our platforms.
To Understand and Analyse Usage: We analyse how you use our website, web app, mobile app, and other products to improve their functionality and performance.
To Develop New Products and Features: We use your information to develop new products, services, features, and functionality.
For Training and Quality Purposes: Sessions may be used for training and quality assurance purposes.
To Communicate with You: We may contact you directly or through our partners for customer service, resolving service and billing problems, assisting you in scheduling appointments, reminders, updates, marketing, and promotional purposes.
To Monitor and Investigate Activities: We may monitor and take appropriate action to prevent prohibited or illegal activities on our Services.
To Address Technical and Security Issues: We use your information to detect, prevent, and address technical and security issues.
To Protect Rights and Property: We may use your information to protect the rights or property of our customers or Mindspace Club.
To Ensure Legal and Regulatory Compliance: We use your information to maintain compliance with legal and regulatory requirements.
For Business Transactions: In the event of a merger, divestiture, restructuring, or sale of assets, your personal information may be transferred as part of the transaction.

Updating Personal Information

If your Personal Information changes, or if you need to update or correct it, or have any concerns regarding its processing or use, you may send updates or corrections to us at [email protected]. We will make all reasonable efforts to incorporate the changes within a reasonable period.

If your Personal Information is part of your profile on our platform, you can update it through our website or mobile applications. Please note that certain information, such as responses to online assessments, cannot be updated or deleted once submitted. If you wish to have your records removed from our system, please contact us at [email protected].

Disclaimer of Accuracy and Authenticity of Information

It is important to note that Mindspace Club, its employees, subsidiaries, affiliates, and third parties are not responsible for the accuracy or authenticity of the information you provide. Mindspace Club expressly disclaims any and all liability related to the accuracy or authenticity of the information supplied by you.

Withdrawal of Consent and Termination of Services

By agreeing to this Privacy Policy, you acknowledge and agree that if you withdraw your consent for Mindspace Club to use and disclose your personal information as described herein, it will result in the termination of this Agreement. Consequently, your Mindspace Club account will be deactivated, and you will lose access to the Services provided by Mindspace Club.

Limitation of Liability

We shall not be liable to you or any other party for any loss or damage, whether direct, indirect, consequential, or economic, arising in connection with your use of this Website or any Third-Party Websites linked from this Website. The platform shall not be liable for any actions taken in good faith to comply with legal obligations, prevent harm, or respond to unlawful activity.

Third-Party Websites, Data Use, and Legal Requirements

Third-Party Websites

Our Website may contain links to other sites operated by third parties ("Third-Party Websites") for your convenience. Please note that these links do not imply any endorsement, sponsorship, or recommendation by Mindspace Club. Once you access a Third-Party Website, you will be subject to the terms and conditions, including the Privacy Policy, of that site. We advise you to review the Privacy Policies of these Third-Party Websites for information on their practices.

Use of Trusted Third Parties

Mindspace Club uses trusted third-party services to assist in providing, analysing, and improving our Services. These third parties may be involved in data storage, maintenance, database management, web analytics, security, payment processing, and feature enhancement.

Disclosure of Information

We may share your personal information with third parties in the following circumstances, with or without your consent, where legally permitted or required:

Comply with Legal Obligations: Meet legal, regulatory, or legal requests.
Protect Rights and Property: Defend the rights or property of Mindspace Club.
Prevent or Investigate Wrongdoing: Investigate or prevent potential wrongdoing related to the Service.
Ensure Personal Safety: Protect the personal safety of users or the public.
Mitigate Legal Liability: Guard against legal liability.
Where there is reasonable belief of involvement in illegal activity, including but not limited to violence, abuse, coercion, or unlawful confinement.

In certain cases, including those involving legal or safety risks, we may not be able to notify you prior to or immediately after disclosure, where such notification may interfere with prevention, investigation, or response to potential harm or unlawful activity.

Business Transactions

If Mindspace Club undergoes a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of that transaction. We will notify you of any changes to the Terms and Conditions or the control and use of your Personal Information through a prominent notice on the Website.

Security, Integrity, and Retention of Data

At Mindspace Club, we are dedicated to ensuring the security and integrity of your data. We implement robust security measures to protect your personal data and only retain it for as long as necessary to fulfil the purposes set forth in this Privacy Policy.

Data Retention

We retain your data, including personal data, only as long as necessary to fulfil the purposes outlined in this Privacy Policy. We may keep a copy of your data even after you stop using our Services in the following circumstances:

To comply with applicable laws and regulations.
At the request of a returning subscriber to facilitate reactivation.
To address any of your requests or inquiries.
To fulfil processing that is in our legitimate interests.

Retention Period

Active Accounts: We retain data as long as you maintain an active account.
Post Account Deletion: Upon account deletion, we will retain your data as necessary for legal obligations, to resolve disputes, and for anonymized data purposes. Personal data not required for these purposes will be automatically deleted within 90 days of account deletion.
General Retention: Where not otherwise specified, we retain data only for as long as necessary for the purposes outlined, including legal, regulatory, and operational requirements.

Data Protection Measures

We employ various technical and organizational measures to safeguard your data and maintain its integrity, including:

Technical Measures: Encryption, secure servers, and access controls.
Physical Measures: Secure storage and restricted access to physical records.
Operational Measures: Regular audits, training for staff, and strict confidentiality agreements.

Helplines & Online Apps Disclaimer

Mindspace Club does not own, operate, or control any of the helpline numbers or apps listed on this Website. These listings are for your convenience only, and Mindspace Club does not endorse or guarantee the quality of any response or medical advice you may receive from these helplines or apps. Mindspace Club is not responsible for any damages or issues resulting from your use of these services.

Analytics

To enhance our understanding of how you use our Services, we may employ third-party web analytics tools, such as Google Analytics. These tools may track and report on website traffic, which helps us monitor and analyse Service usage. The data collected by these third parties may also be shared with their other services and used to contextualize and personalize advertisements.

Force Majeure

Notwithstanding anything to the contrary in this Privacy Policy, Mindspace Club shall not be liable for any loss, damage, or misuse of your Personal Information resulting from a Force Majeure Event. A "Force Majeure Event" refers to any event or circumstance beyond the reasonable control of Mindspace Club, including but not limited to: sabotage, fire, flood, explosion, natural disasters, civil unrest, strikes or industrial actions, riots, insurrection, acts of war or terrorism, governmental actions, hacking, unauthorized access to computer systems or data, data breaches, and any other similar events.

No-Spam Policy

Mindspace Club adheres to a strict "No-Spam" policy. We do not sell, rent, or share your email address with third parties without your explicit consent.

Enforcement

We are committed to upholding our Privacy Policies and regularly review our compliance to ensure adherence to self-regulatory frameworks. Upon receiving formal written complaints, we will reach out to the complainant to address their concerns. We collaborate with relevant regulatory authorities, including local data protection agencies, to resolve any issues related to personal data transfers that we cannot resolve directly with our users.

Nature of Services

Mindspace Club operates as a technology platform that connects users with independent mental health professionals. All counselling services are provided by independent counsellors, who are solely responsible for clinical decisions, ethical conduct, and compliance with applicable laws and reporting obligations.

No Emergency Service

Mindspace Club is not an emergency response service. In cases of immediate danger or crisis, users are advised to contact local emergency services or appropriate authorities directly.

Confidentiality

Confidentiality Commitment

Mindspace Club is committed to maintaining the confidentiality and privacy of the information shared during your interactions with our counsellors and the use of our Services. Any personal information or details disclosed during your counselling sessions or consultations are considered confidential and are protected by this Confidentiality Policy.

Exceptions to Confidentiality

While we strive to uphold strict confidentiality, there are specific circumstances under which we may need to breach confidentiality:

Health and Safety Concerns: If we believe there is a risk of harm, abuse, unlawful confinement, or involvement in illegal activity, whether imminent or ongoing, we may disclose relevant information to appropriate authorities.
Legal Requirements: If required by law, or if a legal authority mandates disclosure, we may release your information to comply with legal obligations or court orders.
Insurance Claims: If you have made a claim for health care insurance and the insurer requests information, we may disclose relevant details to facilitate the insurance claim process.

Grievance Redressal

You may communicate to [email protected] any issues or concerns you may have regarding our services or policies. To be considered valid and binding under this Privacy Policy, all communications must be directed to the designated email address. We assure you a response to your complaint within one month from the date of receipt.

Jurisdiction

This Privacy Policy is governed by and construed in accordance with Indian laws. Any disputes arising from or related to this Policy, including the interpretation of its terms, shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be effective from the date of the last revision as stated on this page. We will post the updated Privacy Policy on our website and app, and we encourage you to review it periodically to stay informed about how we collect, use, and protect your information. Your continued use of our Services following the posting of any changes constitutes your acceptance of those changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: [email protected]